Orders shipped to the US may take between 15 - 21 working days, extended shipping times will be stated with regard to some products.
Please ensure shipping, billing, and email information is correct before submitting payment. Incorrect address details may result in lost packages or the item being returned to us. This will significantly delay your eventual receipt of the order. All returned packages due to an invalid address we will be reshipped.
Refunds or replacement product will not be issued if returned packages are not received.
We ship orders from various locations depending on the shipping destination. All orders are processed within 2 – 4 business days and then shipped to your location. Please be aware that shipping times will vary depending on your location. Orders to Europe, Canada, Australia and Oceania may take 20 - 40 working days to arrive depending on the product in question. Delivery to remote areas may take 40+ working days depending on local logistics. Please email if you are unsure and would like an estimated delivery time.
PLEASE ALSO BE AWARE THAT DELIVERY TIMES ARE APPROXIMATE AND NOT EXACT.
This does also mean that your goods may arrive earlier than estimated.
Orders are not shipped on weekends and holidays so please factor this into the time you estimate for receiving your goods. We kindly ask for your patience and understanding if your order is delayed for reasons beyond our control such as natural disasters, weather conditions, strikes, Customs laws etc...In such cases Clerona cannot be held responsible for delays to your order.
Our products are in high demand and only sourced from the manufacturer once your order has been placed, hence you may experience different shipping times for different products. We sincerely hope you can understand and continue to enjoy your shopping experience with Clerona!